Shipping & Returns

Breakdown of Postage Options

Delivery times are all estimates and not guaranteed. Delivery times apply after your order has been dispatched (you will be sent an email confirming dispatch). Processing times vary depending on busy periods, all orders will be dispatched within 2 working days, with same working day dispatch being our average processing time. 

 

Breakdown of UK Postage Options

Royal Mail 1st Class: Royal Mail aim to deliver within 1-2 working days (including Saturdays)

DHL Next Working Day: This postage method is only available for mainland UK. Northern Ireland, Scottish Highlands and Channel Islands are excluded. If this postage is selected and your shipping address is in the areas excluded above, your order will be sent via Royal Mail. Please note this is not a guaranteed next day delivery service. Processing times may still occur (see above) - We recommend you place your order before 2pm (GMT/BST). 

DHL Saturday Delivery: This postage method is only available for mainland UK. Northern Ireland, Scottish Highlands and Channel Islands are excluded. If this postage is selected and your shipping address is in the areas excluded above, your order will be sent via Royal Mail. Please note this is not a guaranteed Saturday delivery service. Processing times may still occur (see above) - We recommend you place your order before 1pm (GMT/BST). 

We reserve the right to change your delivery method. This instance will only occur if we feel the cost of the order is high and we may require a signature on delivery. Your delivery method may also be changed if the weight of the parcel exceeds the maximum set out by one of the delivery providers we use. 

 

Breakdown of Worldwide Postage Options

We ship worldwide. Before purchasing from our website please ensure you are allowed to import the products you wish to purchase. Please also be aware that any import tax/customs duties that may be incurred are not included in your shipping cost, you may be liable to pay import tax. We do not refund or replace any items seized or destroyed by customs. 

EU Tracked & Signed: Royal Mail aim to deliver to European (EU) countries within 3-5 working days - A signature will be required upon delivery and there is online delivery confirmation 

Worldwide Tracked & Signed: Royal Mail aim to deliver to non EU countries within 5-7 working days - A signature will be required upon delivery and there is online delivery confirmation 

Please note all EU and worldwide shipping prices on our website are only an estimate, if you parcel weighs over 2KG, we will email you the excess cost, which will then be payable via our PayPal account prior to us dispatching. We recommend if you are ordering from outside the UK to not purchase large quantities of heavier items such as Propylene Glycol & Vegetable Glycerin. If your parcel weighs over 2KG, you will be emailed the excess postage cost or have an option of removing items to lower the weight of the parcel. If items are removed before dispatch, customers will be refunded for those items. 

Alternative Courier Company: If your parcel weighs over 2KG and you wish to pay the additional postage costs, we reserve the right to send your parcel via a different shipping method regardless of the postage you have selected. Once your order has been dispatched the chosen courier company should email with your tracking information. Once we have dispatched your order, the contract is now between you and the courier service. If you need any assistant, we will do our best to help where we can. 

Returns

Under the "Health and Safety Regulations" we are UNABLE to accept returns on any liquids. Please ensure the flavour or mixing liquid you have chosen is the correct one. We do not offer any refunds on liquids if a customer doesn't like the taste, taste is subjective. We recommend that all customers purchase a 10ml concentrate or the smallest size available to try to the flavour before purchasing a bigger quantity